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ReSound Assist Live

In these challenging times, continue to offer your clients individualised care and remote fine-tuning through live video calls in the comfort and safety of their own home. It’s a great new way to care.

Ready to get started with ReSound Assist Live? Call your ReSound representative today.

Call XX-XX-XX-XX

Support your clients with face-to-face video appointments

ReSound Assist Live video appointments enable you to provide individualised hearing care when circumstances prevent your clients from getting to the clinic. On this page you'll find instructional videos and resources to help you and your clients get started with ReSound Assist Live.

NEW ReSound Assist Live makes remote hearing care easy

You initiate the video call through your ReSound Smart Fit fitting software.
Your client simply answers the video call through the ReSound Smart 3D app.
You connect to your client's hearing aids and provide live adjustments, if needed.
Your client can evaluate the new settings with you live or after the video call in the ReSound Smart 3D app.
RESOUND ASSIST LIVE

Face-to-face video appointments

Given the current circumstances, it can be difficult for your clients to get to the clinic for an appointment. ReSound Assist Live makes it possible for you to support them with online, face-to-face fitting appointments.

Connect via a video call to remotely fine-tune your clients’ hearing aids directly from your ReSound Smart Fit fitting software.

How to get started with ReSound Assist Live

In order to offer ReSound Assist Live services to your clients, you need to register your business on GN Online Services.

Already using GN Online Services?

Everything you do with ReSound Assist and new ReSound Assist Live takes place via ReSound Smart Fit, our fitting software. Contact your ReSound representative to enable the teleaudiology feature in ReSound Smart Fit.

Call XX-XX-XX-XX

What is ReSound Assist?

Everything you do with ReSound Assist and new ReSound Assist Live takes place via ReSound Smart Fit. It provides comprehensive live video (synchronous) as well as remote adjustment (asynchronous) options for you to support for your clients in the most convenient way possible for both of you.
You can even remotely enable ReSound Assist Live without the need for an in-clinic visit.

Download the ReSound Assist quick guide for professionals

Download guide for remote activation of ReSound Assist Live

How it works

ReSound Assist Live

  • You initiate the live video call through your ReSound Smart Fit fitting software.
  • Your patient simply answers the video call received through the ReSound Smart 3D app.
  • You connect to the patient's hearing aids and provide live adjustments, if needed.
  • The patient can evaluate the new settings with you live during the appointment as well as afterwards through the Rate My Sound feature in the ReSound Smart 3D app.
How it works

Remote Fine-Tuning

By offering remote fine-tuning from your ReSound Smart Fit software, you can provide support at the most convenient time for you – and your clients, who  can receive hearing care  from the comfort and safety of their own home.

  • Your client requests assistance via the ReSound Smart 3D app.
  • You receive the request via the ReSound Smart Fit software.
  • Your client receives updated settings or messages, and downloads the settings wirelessly to their hearing aids.
  • Your client then sends a rating of his/her new settings.

ReSound Assist Live Training Material

Helping your clients to use ReSound Assist Live

When offering ReSound Assist Live to your clients, it's important to ensure that they know how to engage in live video calls. To support you in your communication, we've prepared instructional materials that you can provide to your clients via email.

Let's help you get started

Our team of ReSound representatives is ready to help you get started offering ReSound Assist Live services to your clients. Call us today for personalised support and guidance on how you can add remote care and cutting-edge tele-audiology to your service offering.

Call XX-XX-XX-XX