ReSound Assist Live Assistance

How it works

1.

Prepare your patient

Schedule an initial phone/video call to confirm the physical health of the outer ear and their ear canal. Briefly discuss the process of remote hearing assessment with in-situ and ensure they meet the minimum requirements. Verify that ReSound Assist consent can be completed via email or curbside.

2.

Prepare the hearing aids

Choose the appropriate devices and power level for the patient. Connect the devices to ReSound Smart Fit to provide initial programming and complete the ReSound Assist consent process on behalf of the patient. Package all necessary documents and materials the patient will need to prepare prior to the Live Assistance appointment. Send patients a link to the Remote In-Ear Testing from the comfort and safety of your home page for more information on how to prepare.

3.

Deliver the hearing aids to the patient

Send hearing aids via mail or have the patient pick up their hearing aids and materials curbside. Complete ReSound Assist consent curbside if it was not completed via email.

4.

Check that the patient is ready to receive the Live Assistance call

Prior to the appointment, verify with the patient by email or phone that they have prepared their hearing aids and are ready technically to complete the Live Assistance appointment.

5.

Initiate the Live Assistance appointment

Check that the fit of the hearing aids is appropriate prior to beginning the in-situ test. Connect the hearing aids and conduct the assessment. Complete the fitting and calibration.

6.

Schedule a follow-up appointment in the clinic.

When stay at home restrictions are lifted and your patient is comfortable, schedule an in-clinic appointment to conduct a full hearing evaluation.

Download the complete guide for Remote Fitting using In-Situ Testing.

Download the complete guide for Remote Fitting with an existing audiogram.